The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/ . Consumers have the option of using this platform to resolve their disputes. We are obligated to participate in dispute resolution proceedings before a consumer arbitration board to resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship exists at all. The competent body is the Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/ . We will participate in dispute resolution proceedings before this body.